PHYTEC warrants to buyer that PHYTEC's products are free from defects in material and workmanship, under normal use and service. PHYTEC's obligation under this warranty shall be limited to replacement or repair of products, free of charge, F.O.B. point of manufacture for which a defect has been substantiated by PHYTEC, for a period of twelve (12) months from date of Product shipment from PHYTEC to buyer.
PHYTEC warrants no product defect that results from improper use, negligence, modification, improper installation, improper product testing methods, repairs made by the Buyer, or other factors outside of PHYTEC's control. Removal of the unique serial number adhesive label on hardware Products shall void any warranty. PHYTEC also reserves the right to assess a 15% restocking fee for all functioning merchandise accepted for return under RMA. View our General Terms and Conditions here.
Buyer shall promptly notify PHYTEC of any malfunction in any Products under Warranty, by requesting a Return Merchandise Authorization (RMA).
RMA requests must include:
- Part #
- Serial # or Mac ID
- Failure Description / Reason for Return
RMA requests are typically processed within 5 business days. Once the RMA request has been approved, PHYTEC will provide instructions for returning the product.