Support Resources

This is an overview over PHYTEC's self help support resources.

Check out the resources below, and contact us if you need additional assistance!

Knowledge Database

Software and Manuals Download


Catalog and Flyer Download

Product Change Notification Registration


Support Package Overview

PHYTEC offers various support packages ranging from our free start-up guarantee to complex support packages with short, guaranteed response times as well as direct contact with our developers. 

Our support packages below offer a clear calculation basis with guaranteed benefits. We are eager to support you for your application.

Call us to find out more about our support offerings! 


Phone: +91-80-40867046/49

Support Package Details

Kit Start-Up Basic Advanced Premium Turn-Key
Response Time 24h 48h 24h 24h We aim to achieve 1h.
within 8 business hours.
Support Package Duration During Kit Startup 90 Days 12 Months 12 Months 12 Months
Development Support - 4h of support 12h of support 28h of support.
In addition to the 12h to 16h customers can also come to PHYTEC to receive direct developer support (2 days; also half-days).
100h of support.
Customers can also come to PHYTEC to receive direct support on up to 10 days (also available on a half-day basis).
(Travel expenses are charged separately)